AI voice agent for e-commerce & d2c
RTO eats D2C margins. An AI voice agent confirms COD orders before dispatch, fixes wrong addresses, handles NDR calls and answers 'where is my order' around the clock.
Why online stores and D2C brands lose customers on the phone
- High RTO on cash-on-delivery orders
- NDR (non-delivery) cases never followed up
- 'Where is my order?' calls flooding support
- Abandoned carts with no follow-up
Calls it answers
- Order status and delivery timelines
- Returns, exchanges and refund status
- Product questions before buying
Calls it makes
- COD order confirmation before dispatch
- NDR follow-up to reschedule delivery
- Abandoned-cart calls with an offer you approve
- Repeat-purchase and review calls
What a call sounds like
What your team gets
Confirmed orders, corrected addresses and fewer returns — logged against each order.
Every call is recorded and transcribed, and every lead is tagged hot, warm or cold with a one-line reason — visible live in Mission control and sent to WhatsApp, Slack or email.
Where your leads go
The moment a call ends, hot leads land where your team already works — with the summary, score and recording.
Send every lead to your CRM or sheet through RANA's webhook, or connect in minutes with Zapier or Make.
Frequently asked questions
Can it connect to Shopify or my OMS?+
Yes, through a webhook or an upload: send orders in, get confirmations and address changes back.
How quickly can we go live?+
Usually within a few days: we set up your AI employee with your script, prices, FAQs and languages, you test it by talking to it in your browser, and then we connect your number. Start with a free demo on your own script.
What does it cost?+
Plans from ₹13,999/month (1,000 minutes), billed in 30-second pulses. Starter is ₹13,999/month for 1,000 minutes and Growth ₹41,999/month for 3,500 minutes. Prices exclude GST. See the pricing page for every plan.
Will callers know they are talking to an AI?+
The agent introduces itself by the name you choose and speaks naturally, with natural pauses and interruptions. We recommend being open that it is an AI assistant — callers care far more that they got a quick, correct answer than who gave it.
Book a free demo and we build your first AI employee on your own script, prices and languages. Or see every plan and price.