Glossary
What is Conversational AI?
AI that can hold a back-and-forth conversation in natural language, by text or voice.
Definition
Conversational AI combines speech recognition, language understanding and generation, and speech synthesis so a machine can converse like a person — answering questions, asking follow-ups and remembering what was said earlier in the conversation.
Why it matters
It's what makes an AI voice agent feel like a helpful person instead of a phone menu.
How RANA AI uses it
RANA uses conversational AI tuned for Indian phone calls: short turns, interruptions, code-mixing (Hinglish, Tenglish).
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