Glossary
What is Call deflection?
Resolving a caller's request without a human agent.
Definition
Deflection means the customer's need is met by self-service — an FAQ, an automated action or an AI agent — instead of waiting for a person.
Why it matters
Every deflected routine call frees your team for the calls that need them.
How RANA AI uses it
RANA resolves routine calls end-to-end and hands over only what needs a person, with notes.
Ready to stop missing calls?
Book a free demo and we build your first AI employee on your own script, prices and languages. Or see every plan and price.